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Brookshire Brothers > Specials & Promotions > Weekly Ad > Policies and Terms
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Policies and Terms


Vendor Information

Promotional Contracts, Vendor Policy & Procedures

  1. Deal contracts are due to the Category Manager NLT 45 days prior to the start of a promotion. Contracts with less than 45 days will be subject to a $50.00 late fee.
  2. Vendor name and number must be on all contracts prior to submission to the Category Manager. If you are unsure of a vendor number, contact the appropriate Category Manager.
  3. Item numbers must be listed on the contract. On new items, the buyer will enter the item numbers.
  4. The order dates and ship dates must be properly listed. It is our policy that all purchases fall within the order dates. Note: Our system does not recognize ship dates for promotional purchases.
  5. All deals should begin on a Monday and end on a Friday.
  6. Contracts are not to be e-mailed or faxed except in extreme circumstances where time is the issue. Contracts that are e-mailed or faxed must be followed-up with a three-part copy (white, pink, yellow).
  7. Contracts must be clearly legible on all copies.
  8. Contracts must only have the scanning (unit) UPC listed.
  9. The appropriate up-charge (Grocery 3%, Dairy/Frozen 7%, HBC 6%, & GM 10%) must be figured into the store cost portion of the contract.

    Example:
    Grocery List ........ $9.00
    Up-charge ........... X 1.03%
    Case M/U ............ $9.27
    Allowance ........... $1.00
    Net Case ............ $8.27
    Divide Case ......... 12
    Net Store Cost ...... $0.69
  10. All deals must be no less than 10% of case cost. Deals with less than 10% risk the chance of being refused for performance.
  11. Annual promotional allowances or allowances that are submitted for more than 90 days in length must be submitted in 3 month increments.
  12. All contracts must be signed and dated by the manufacturer/broker.
  13. Maximum purchase amounts must be listed on the contract provided one exists.
  14. Information on the contracts must be correct. A penalty will be assessed for any incorrect information submitted. We will assign a monetary value based upon the damages that occurred.

Official Brookshire Brothers Vendor Forms for Download

  •   Click Here to download the Brookshire Brothers Charitable Foundation Tax Exemption Certificate.
  •   Click Here to download the Vendor Information Sheet.
  •   Click Here to download the Vendor Setup Form.
  •   Click Here to download the Contract Dairy Frozen Form.
  •   Click Here to download the Contract Grocery Form.
  •   Click Here to download the Cost Change Notification Form.
  •   Click Here to download the New Item Form.
  •   Click Here to download the W-9 Form.
  •   Click Here to download the EDI Information Form.
  •   Click Here to download the 875 UCS Version 4010 Form.
  •   Click Here to download the 880 Grocery Products Invoice.
 
Employee Stock Ownership Plan

Since December 1999, we the employees of Brookshire Brothers have had incentive to make our Company more successful because we purchased approximately 70% of the outstanding equity through the Employee Stock Ownership Plan, (“ESOP”).

For many years we have emphasized we must have our actions and attitudes align with the principles of ownership as opposed to those of only an employee of a Company.

This is now even more important since on April 26, 2006, we are now officially 100% employee owned. On this date we successfully completed a refinancing of our debt, which not only allowed us to reduce our interest rate but, it also allowed us to borrow additional funds to purchase the remaining equity owned by stockholders other than the ESOP.

The success of our Company since December 1999 contributed greatly to our ability to access the financial markets and have banks extend offers to loan us more money than we actually were requesting. Though we did not borrow more funds than we needed, this was a great compliment to you as employee owners.

The remaining approximate 1.6 million shares of unallocated shares of stock will be allocated to eligible employees accounts over the next 14 years. As more shares are allocated and the stock price increases, each of you, as employee owners will benefit from larger ESOP retirement balances.

Let’s all work together to continue improving the performance of “OUR” Company.

What is an ESOP?

An ESOP or Employee Stock Ownership Plan is a special type of employee benefit plan designed to enable each eligible employee to become owners of stock in their company. There are approximately 10,000 ESOPs in the United States with 10 million employee-owners. That equates to 10% of the American work force.

What does Employee-Owned mean?

After more than 80 years as a family-owned independent supermarket chain, many of the original stockholders were reaching retirement. The leaders of our company decided to form an ESOP and buy the company. This would allow each eligible employee to share ownership and be rewarded through yearly stock allocations. The present management and owners of the company wanted employees to have an opportunity to create individual wealth for themselves and their families. At present, we are 6 years into our ESOP and continually building the ownership culture.

It has often been said at Brookshire Brothers that “our employees are our most important asset”. Being employee-owned means that while growing our business is top priority, creating a loyal employee base is equally important. Each year, Brookshire Brothers allocates stock to each of its eligible ESOP participants, which at retirement will enhance their individual wealth.

Why is the ESOP important now if it's a retirement benefit?

Each and every person at Brookshire Brothers is considered an owner because the ESOP and its employees own the vast majority of the company, therefore making each person an owner. Each employee owner is actually a working partner, and as such, is motivated to be aware of and involved in the day-to-day operation of our business. It is this involvement that has been and will be the largest factor of our prosperity and growth as we head into the future.

Whether their area of expertise is transportation, stocking, deli, produce or corporate support, their service and commitment to excellence is what drives this company. Without each person taking their ownership responsibility very seriously, we cannot succeed. It could be something as small as picking up a grape that has fallen off a produce rack so that our customers do not have an accident or something substantial like a truck driver focusing completely on his job so that those around his vehicle are safe and accident free.

By incorporating the ESOP ownership culture into the framework of our existence, as employee owners, we are empowered to do our part in the success and future of this company.

How do I become an eligible participant?

Employees must be eighteen years of age and complete at least one year of eligibility service. A “year of eligibility service” is when an employee is credited with at least 1,000 hours of service during your first 12 consecutive months of employment. If they are not credited with 1,000 hours of service during this 12-month period, they will complete a year of eligibility service at the end of any Plan Year beginning after their date of hire during which you are credited with at least 1,000 hours of service.

Once an employee meets the participation requirements, they automatically become a participant in the Plan on the earlier of the first day of the Plan Year or the day which is six months after the first day of the Plan Year coinciding with or immediately following the date they satisfy the Plan’s eligibility requirements. The “Plan Year” is the twelve-month period beginning on the Sunday following the last Saturday in April and ending on the last Saturday in April of the following year.

For further information, visit one of the following Web sites:

  • National ESOP Association
  • National Center for Employee Ownership
  • Principal 401k or call, 1-800-547-7754
  • Nexcaliber

401k Contact Information:

- ESOP/Profit Sharing #706751
- 401(k) #521021

If you have any other questions, please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 
Donation Policy

Our Company believes in the spirit of giving and takes that responsibility very seriously. We’re able to donate because of the loyalty of our great customers. Shoppers frequent our retail stores for their groceries, gasoline and pharmaceutical needs and we greatly appreciate their loyalty to us. We also celebrate family and community and that includes being a part of our communities located in eastern Texas and western Louisiana. We have been giving back to our communities for many years and we are proud of that tradition.

Here’s How Our Donation Process Works:

Each of Brookshire Brothers retail stores maintains a budget for merchandise donations. The store director will review the completed donation request form and determine if the request will be approved. Approved requests for in-store donations are up to $100 in gift cards and recipients are limited to one donation per year. If the request exceeds the store's donation budget or requires special consideration, the form will be forwarded to the corporate office for processing and formal submission to the company’s donation committee. This committee meets monthly to consider requests so all donation requests must be submitted 45 days prior for proper review and processing. In any case, the person making the request will be notified whether or not the request has been approved. Donations of cash, merchandise or Brookshire Brothers gift cards will only be considered for non-profit organizations. Due to the large number of requests we receive, Brookshire Brothers has established the following guidelines for donation requests: All organizations must have a current 501(C)(3) status and include federal tax ID number. All letters must be on official organization letterhead. Computer generated flyers, e-mail and invitations are not formal letters and therefore are not considered proper request procedures for a donation, but may be attached to the donation form. The donation form must contain the date of the event, organization’s tax ID number, address and phone number, the contact person’s name, driver’s license number, email address, address and phone number, the type of fundraiser and in what capacity will the proceeds be utilized. Requests must be received at least forty-five (45) days prior to the event. We do not donate through a second or third party request. Donations are given directly to the benefiting organization. Only one request from an organization or school can be submitted each calendar year. Brookshire Brothers evaluates each request in the context of Brookshire Brothers' focus areas, company priorities, geographic relevance available budget and eligible activities/restrictions. All incomplete request forms will be returned to the originating store or organization and will be re-scheduled for the next donation review meeting. Any donation from Brookshire Brothers is a one-time donation and the organization or charity receiving the donation should never place the donation amount in future budget development.

EXCLUSIONS
The following are not eligible for support: • United Way funded organizations • Individuals • Advertising and promotions including signs, t-shirts and promotional print materials • Reducing debts or past operating ventures • Political or partisan organizations or campaigns • Endowment funds • Talent and beauty contests • Named academic chair ships or fellowships • Research • Religious organizations • Generic request that may have been sent to various organizations • Sports sponsorships • Medical expenses • Benefits for individuals Please note that Brookshire Brothers receives a significant volume of requests and is therefore unable to accommodate all, no matter how much we might wish to do so. Regardless of the level of funding requested, the process begins with a donation request form. This document is available in all Brookshire Brothers locations or by downloading the PDF file from our web site. Simply complete the form, attach any supporting information and forward it to the local store director. All donation requests must be submitted a minimum forty-five (45) days in advance of the date that the donation is needed. Responses may take as long as two weeks to process once the donation is approved.

Simply complete the form, attach any supporting information and forward it to the local store director. All donation requests must be submitted a minimum of forty-five (45) days in advance of the date that the donation is needed. Responses may take as long as two weeks to process once the donation is approved.

Donation Form Click here to download the donation request form.

 
Coupon Procedures

We will accept Manufacturer Coupons, Internet Manufacturer Coupons, Brookshire Brothers Store Coupons, Brookshire Brothers Pharmacy Coupons, and Brookshire Brothers Market Coupons.

Manufacturer Coupons and Internet Manufacturer Coupons:

  • Coupons must be authentic (These Coupons can appear in Color or Black and White Coupons which should be genuine and original, as opposed to being a fake or reproduction/copied)
  • The Internet Coupons must be legible and say “Manufacturer Coupon”
  • The coupon must have a scan-able bar code
  • We will decline the use of coupons that have a high dollar value (i.e., $5.00 or more)
  • We will not accept Internet Coupons containing Free product offers that do not require a purchase
  • We will decline coupons that appear to be copied
  • The coupon must have an expiration date
  • The limit is one per item, per customer

Brookshire Brothers Pharmacy coupons:

  • Dates must be valid

All other in-store coupons, excluding Pharmacy & Market:

  • Dates must be valid

Brookshire Brothers Market coupons:

  • Dates must be valid

Doubling and Tripling Coupons (Available At Select Locations):

Triple up to 39¢
Double from 40¢ to 50¢
All Coupons over 50¢ will be face value only.

Additional information:

  • Catalina Coupons will not be included in the double and triple coupon promotion
  • Limit one coupon per item purchased
  • Mfr. Coupons that specify “Do Not Double” are only face value.
 
Privacy Policy

Brookshire Brothers Ltd. recognizes that privacy is very important to our customers and we pledge to protect the security and privacy of any personal information customers provide to us. This includes customers' names, addresses, telephone numbers, e-mail addresses and any information that can be linked to an individual.

As part of our commitment to our customers, Brookshire Brothers has implemented the following comprehensive privacy policy.

Brookshire Brothers will protect and preserve customer privacy.

We value our customers' trust and we promise to safeguard the personal information that they share with us through purchases in our stores or online; the use of personal checks, credit or debit cards; entries in Brookshire Brothers promotions; and visits to the pharmacy or website.

Brookshire Brothers carefully safeguards its customers' pharmacy records.

Brookshire Brothers pharmacists will not release individual prescription information without the customer's permission, except as required by court order, subpoena, applicable law, or in individual cases when a pharmacist believes in good faith he or she has a professional responsibility to release the information because it is in the patient's best interests.

We never sell, trade or rent our customers' personal or individual prescription information to outside companies or marketing firms. An exception would be in the rare event that a pharmacy is sold by the Company, in which case patient records may be transferred to the purchaser.

The company collects, stores and uses aggregated pharmacy data that do not contain personally identifiable information. This aggregated pharmacy data may be shared with and used by our business partners to help us better serve and understand our customers.

Brookshire Brothers is especially sensitive to children's use of the Internet.

Our website will never contain pictures, language, audio or visual content that is inappropriate for children of any age.

We follow all the guidelines established under the federal law known as the Children's Online Privacy Protection Act (COPPA).

Brookshire Brothers does not intentionally collect personal information about children under 13 years of age without permission from their parent or legal guardian. We do not provide personal information about children to any third party except in accordance with other sections of this privacy policy.

Customers have control of their personal information.

Brookshire Brothers will not release personal information about customers without their permission, except as required by court order, subpoena or applicable law, or as set forth below.

We do not sell, trade or rent our customers' personal information to outside companies or marketing firms, except in connection with the sale of a pharmacy, or in connection with Brookshire Brothers loss prevention efforts. Brookshire Brothers may utilize the services of third-party loss prevention specialists to assist it in cases of suspected fraud or theft, and may in connection with such loss prevention activities disclose personal information as is necessary. We will share personal customer information with our agents and trusted business partners for the limited purpose of providing services or information to our customers at our direction. Except as specifically set forth in this policy, we require our agents and business partners to follow our privacy policies when using customer information provided by Brookshire Brothers.

Brookshire Brothers does not collect personally identifiable information through passive methods that are hidden from the customer, except as described below.

When you visit our websites, you will be assigned a permanent "cookie" (a small, unique identifier text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online experience.

We also collect certain technical information from your computer each time you request a page during a visit to our websites. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Website, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

We will enforce strict security measures to prevent unauthorized access to or use of customers' personal information.

Brookshire Brothers treats personal and individual pharmacy information as confidential and restricts the number of employees who have access to it. We also follow strict procedures on its use. Employees who violate the Company's customer privacy safeguards are subject to disciplinary action up to and including termination.

We welcome your comments and questions.

Customers may access their own readily available and easily retrievable purchasing information upon written request.

As changes occur in business, technology and the laws that affect this policy, we will continue to review and revise this policy. The use of information we gather now is subject to the privacy policy in effect at the time of use. We may send you periodic notices of changes to our policy, unless you have instructed us not to, but you should check our website periodically to see the current policy.

If you have any questions or concerns, please contact one of our customer representatives at 1-936-634-8155; e-mail us through the Customer Service section of our website at www.brookshirebrothers.com or write us at:

Customer Service
Brookshire Brothers Ltd.
1201 Ellen Trout Drive
Lufkin, TX. 75904
 
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    • Transfer my Rx
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  • Recipes
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  • Shop Online
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    • O Organics
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